The chore of home improvement has become cumbersome, unenjoyable and uninspiring for homeowners – Sidekick is a Home Improvement Concierge Service set on changing this forever. Sidekick serves as a single point of contact for all the homeowner’s needs by connecting customers with Sidekick’s curated community of local handymen and contractors, as well as managing bids, scheduling jobs, processing payments and more. Sidekick is a young, entrepreneurial, fast-paced company – rapidly expanding throughout MA, CT, RI – aimed at bringing simplicity, convenience and fun back to the chore of home improvement.
REPORTS IN TO:
VP of Regional Expansion
RESPONSIBILITIES & DUTIES
The Sidekick serves as the primary point of contact between homeowner and workforce community member
Once contacted by customer, work with homeowner to define project scope and use industry knowledge to define price range
Identify and brief workforce community member on project scope, share job site pictures, use industry knowledge to establish cost range, confirm availability, etc.
Schedule job with homeowner and workforce community member
Serve as interface between homeowner and workforce community member to resolve any issues that arise before, during or after job is complete
Recruit and vet new workforce community members, and manage existing workforce community members
QUALIFICATION & SKILLS
Successful candidates will be: Enthusiastic and proactive manager with home improvement knowledge, account management, customer service and project management skills, coupled with strong knowledge of local area. Versatile professional capable of thriving in a fast-paced start-up environment and eager to help drive new business growth.
3+ yrs work experience (property management, home improvement or similar fields preferred)
Strong communication skills
High level of customer service
Proactive and self-motivated
Attention to detail and strong follow through
BENEFITS & PERKS
Work from home
Employee stock options available